Text Message Policy

Ronnie’s Automotive in Sacramento, California sends text messages only to customers who agree to receive them. This page explains how we ask, what we send, and how to stop.

What we send

• Service texts about your vehicle: estimates, approval requests, status updates, notice when it is ready, invoices and service reminders.
• Specials and offers: occasional promotions and discounts.

These are two separate choices. You can say yes to service texts and no to specials, and we never send specials unless you said yes to them.

How you opt in

On our website

The quote request form on this site has two separate checkboxes. Both start unchecked, and neither is required to send the form. Next to them is this wording:

• “Text me about my vehicle: estimates, approval requests, status updates, notice when it is ready, invoices and service reminders from Ronnie’s Automotive.”
• “Text me specials and offers from Ronnie’s Automotive.”

“Checking a box is optional and is not a condition of any purchase or service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Text Message Policy, Privacy Policy and Terms.”

When a box is checked, we record which one, the time, and the exact wording shown. You can find the form on the contact page.

At the shop

When you drop off your vehicle, we ask you this, word for word:

“Can we text you about your vehicle: estimates, approval requests, status updates, notice when it is ready, invoices and service reminders? And separately, do you want specials and offers? Each one is optional and is not a condition of any purchase or service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for help.”

We note each answer on your customer record before we send anything.

Agreeing to text messages is never a condition of any purchase or service.

The confirmation text

Whether you opt in on the website or at the shop, the first text you get confirms what you signed up for.

For service texts: “Ronnie’s Automotive: you’re signed up for texts about your vehicle (estimates, approvals, updates, ready notices, invoices, service reminders). Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

For specials and offers: “Ronnie’s Automotive: you’re signed up for specials and offers. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

How often, and what it costs

Message frequency varies with your service and your visits. Msg & data rates may apply, depending on your mobile plan.

How to stop, and how to get help

Reply STOP to any message and you get one last text: “Ronnie’s Automotive: you’re unsubscribed and will get no more texts. Reply START to sign up again.” Nothing is sent after that. You can also call 916-768-8212 and ask us to stop.

Reply HELP to any message and you get: “Ronnie’s Automotive: for help, call 916-768-8212. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.”

Your number stays with us

We do not sell, rent or share your mobile number with any third party or affiliate for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. More in our Privacy Policy and Terms of Use.

Carriers are not liable for delayed or undelivered messages.

Contact

Ronnie’s Automotive
8250 Alpine Ave, Suite G, Sacramento, CA 95826
916-768-8212